Refund policy

Returns, Exchange & Refund Policy

At Juwels, we are committed to delivering quality products. Please read our policy carefully before placing an order.

No Return & No Refund Policy

We maintain a strict No Return and No Refund Policy on all orders.

Returns, refunds, or exchanges will not be accepted for reasons including, but not limited to:

  • Change of mind

  • Size or fit issues

  • Color variation due to screen settings

  • Personal preference

  • Ordering the wrong product

  • Any reason other than receiving a damaged or incorrect item

Exceptions – Damaged or Wrong Item Received

A return, refund, or exchange request will only be considered if:

  • You have received a damaged product, or

  • You have received the wrong product

The request must be raised within 3 days of delivery.

Mandatory Unboxing Video Requirement

To process any claim for a damaged or incorrect item, a clear and continuous unboxing video is mandatory.

The video must:

  • Start before the parcel is opened.

  • Clearly show the sealed package and shipping label.

  • Show the complete unboxing process without cuts or edits.

  • Clearly display the issue with the product received.

Claims will be rejected if:

  • No unboxing video is provided.

  • The video starts after the parcel has already been opened.

  • The video is edited, cut, paused, or incomplete.

  • The video does not clearly show the package opening process.

  • Any misleading, manipulated, or suspicious activity is observed in the video.

Without a valid unboxing video, no return, refund, or exchange request will be approved under any circumstances.

Return & Exchange Window

Eligible claims for damaged or incorrect products must be reported within 3 days of delivery.

To place a return order, a return shipment will be created, and the original item will be picked up.

Once the returned item is delivered back to our source, the refund will be initiated after deducting ₹100 as the return shipping charge.

Exchange Policy

Exchanges are available only for:

  • Wrong item received

  • Damaged item received

Exchange requests must be raised within 3 days of delivery and must comply with all eligibility requirements, including submission of a valid unboxing video.

To place an exchange order, the customer will need to place a new order by making the payment online.

At the time of delivery of the replacement item, the original item will be picked up. Once the returned item is delivered back to our source, the refund will be initiated after deducting ₹100 as the exchange/return shipping charge.

Logistics Service Fee

A flat ₹100 logistics service fee will be charged for every approved return or exchange request.

This fee covers pickup, reverse logistics, quality inspection, and replacement shipment costs.

Refunds

Refunds will only be considered in cases where:

  • A wrong item was delivered, or

  • A damaged item was delivered,

and the claim is approved after verification.

Any approved refund will be processed to the original payment method after inspection and verification.

A ₹100 logistics service fee may be deducted from the refundable amount wherever applicable.

Claim Verification

All claims are subject to verification by our quality team. We reserve the right to approve or reject any claim based on the evidence provided.

Important Notes

  • Returns sent without prior approval will not be accepted.

  • Used, worn, washed, altered, or damaged products caused after delivery are not eligible for return, refund, or exchange.

  • Juwels reserves the right to make the final decision on all return, refund, and exchange requests.

Need Help?

For any assistance regarding your order, please contact us within 3 days of delivery at:

Email: info.juwels@gmail.com

Please mention your Order Number and attach the required unboxing video while raising a claim.